English | Français  

Home

Project Results

What is a Quality Measure?

Who is CEQM?

National Consensus

National Consensus Summary

Top 30 Quality Measures

Quality Measures Database

Priority Domains

Data Infrastructure

Measurement Implementation

Knowledge Transfer / Communication

Project Activities

Contact

Links



Staff/Partner log-in
  

Quality Measures Database

Detailed Results


Use checkboxes to select measures to print or display              
No Show Rate Overall Rank: 90
Mental health appointment no show rate.
Domain : Continuity
Services are offered as a coherent and coordinated succession of events in keeping with the health needs and personal context of patients. Health care is linked to other services to support successful treatment.
Additional Domain(s) : Health Behaviors
Rationale
Non-compliance with scheduled psychiatric visits is a significant problem for many individuals with severe mental illness. Missed appointments may be related to patient forgetfulness, problems with cognition, organization or motivation, transportation difficulties, scheduling inconvenience, dissatisfaction with care, or patient belief that no further treatment is necessary. Failure to attend appointments has also been linked to poor social functioning, greater illness severity, and increased likelihood of hospitalization at 6-12 month follow-up. For psychiatric treatment facilities, missed appointments can result in inefficient use of staff time and resources. System changes aimed at decreasing no-show rates have been studied with mixed results. The association of improvement in this area with patient outcomes has not been examined.
Primary Reference
Level of Evidence
II: Less rigorous studies specifically focused on primary mental health care or extrapolated from higher quality studies from secondary mental health care.

Summarized CommentsAdd Comment
  • * I don't feel no show rates are necessarily a reflection of how well services are offered.
  • * No show rate is more important for work load management than for an index of continuity of care; it is also subject to too many variables outside the control of the health care provider.
  • It would be better to base a measure on an intervention to prevent this.
Variation in Results
Ratings-based Rank
Relevance 122
Actionability 52
Overall Importance 87
 
Stakeholder Rank
Academics 63
Clinicians 85
Consumers 114
Decision Makers 97
 
Special Group Rank
First Nations 74
Rural Areas 92
Federal Stakeholders 69
Regional Rank
BC AB SK MB ON QC NB NS PE NL YT NT NU
115 65 89 111 65 111 94 71 87 50 111 123 82
 
Overall Rank

      

90


SW04b (H1230)

 
Distribution of Survey Respondent Ratings
Relevance
100
90
80
70
60
50
40
30
20
10
0
0 2.04 2.39 3.31 7.82 15.13 24.2 32.19 12.92
1 2 3 4 5 6 7 8 9
Low High
Actionability
100
90
80
70
60
50
40
30
20
10
0
0.43 0.89 3.71 2.68 5.32 8.63 21.1 37.01 20.23
1 2 3 4 5 6 7 8 9
Low High
Overall Importance
100
90
80
70
60
50
40
30
20
10
0
9.28 41.82 48.9
3 2 1

3 = can live without
2 = nice to have
1 = indispensable
Use checkboxes to select measures to print or display              

Copyright © 2006 CEQM and CARMHA • infoceqm-acmq.com

The views expressed herein do not necessarily represent the official policies of Health Canada