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Quality Measures Database

Detailed Results


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Prompt Telephone Crisis Line Response Overall Rank: 53
Percent of telephone crisis line calls answered in a timely fashion by telephone crisis line staff.
A hospital room or mobile crisis response unit equipped for the reception and treatment of persons requiring immediate medical care.
Additional Domain(s) : Accessibility, Patients with Acute Conditions
Rationale

Primary Reference
North Sound Regional Support Network. Telephone Crisis Response. Quality Management and Oversight Committee. Committee Meeting Packet. March 16, 2000. Retrieved on July 31, 2006 from: http://nsmha.org/PDFs/QMOC/2000/0300qmoc.pdf
Level of Evidence
III: Preliminary research evidence only or evidence based on consensus opinion only.

Summarized CommentsAdd Comment
  • In some regions, crisis services provided by an independent agency-therefore this is not in the control of PHC.
  • *This does not address the number of crisis calls when the consumer gets the busy signal.
  • * “Timely”: not sure what this means, or from what perspective?
Variation in Results
Ratings-based Rank
Relevance 60
Actionability 51
Overall Importance 56
 
Stakeholder Rank
Academics 67
Clinicians 54
Consumers 61
Decision Makers 44
 
Special Group Rank
First Nations 38
Rural Areas 15
Federal Stakeholders 17
Regional Rank
BC AB SK MB ON QC NB NS PE NL YT NT NU
85 39 46 42 47 65 31 86 68 8 131 41 105
 
Overall Rank

      

53


SA18c (H267)

 
Distribution of Survey Respondent Ratings
Relevance
100
90
80
70
60
50
40
30
20
10
0
0.54 0.54 1.93 2.47 2.22 4.26 15.75 38.36 33.94
1 2 3 4 5 6 7 8 9
Low High
Actionability
100
90
80
70
60
50
40
30
20
10
0
2.52 0.43 2.76 3.01 6.78 6.01 16.91 39.48 22.1
1 2 3 4 5 6 7 8 9
Low High
Overall Importance
100
90
80
70
60
50
40
30
20
10
0
4.83 28.34 66.83
3 2 1

3 = can live without
2 = nice to have
1 = indispensable
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The views expressed herein do not necessarily represent the official policies of Health Canada