Quality Measures Database

Patient-centeredness refers to establishing a partnership among practitioners, patients and their families (when appropriate) to ensure that decisions respect patients’ wants, needs and preferences. This includes ensuring that patients have the education and support they need to make their own decisions and participate in their own care.
Additional Domain(s) : Acceptability, Satisfaction

Montana Department of Public Health and Human Services Addictive and Mental Disorders Division. (2001). Improving Montanas Mental Health System Final Report. The Technical Assistance Collaborative, Inc. Retrieved on Aug 3, 2006 from: http://www.dphhs.mt.gov/aboutus/divisions/addictivementaldisorders/services/tacfinalreport.pdf

III: Preliminary research evidence only or evidence based on consensus opinion only.

• Patient centered care is a individual issue. Finding people to work on boards without a disease specific agenda is difficult
• This is very critical to a responsive and responsible system. All too often "lip service" is given to family and patient involvement but excuses such as "confidentiality" prevent this from happening in reality.
• * Ideally, one would want to understand either the extent or the percent of involvement, rather than the number.
• * The actual number of people is not as important as their roles, support for leadership roles and how their expertise is accepted and used.
• Others comments are all true, but at least getting the numbers would be a great start! It would signal to the field the importance of client/family involvement in quality improvement work.

Ratings-based Rank Relevance 114 Actionability 108 Overall Importance 89		Stakeholder Rank Academics 119 Clinicians 106 Consumers 76 Decision Makers 106 �		Special Group Rank First Nations 67 Rural Areas 100 Federal Stakeholders 86
Regional Rank BC AB SK MB ON QC NB NS PE NL YT NT NU 108 121 103 55 59 136 123 48 17 112 104 41 105				Overall Rank        107