Quality Measures Database

Keywords

Domains

Process
	Acceptability
	Accessibility
	Appropriateness
	Competence
	Continuity
	Effectiveness
	Efficiency
	Safety
	Comprehensiveness
	Patient-Centeredness
	Legal

Outcome
	Health Conditions
	Human Function
	Well-Being
	Deaths
	Service Outputs
	Satisfaction
	Impact on Society

Structure
	Physical Infrastructure
	Personnel Management
	Information Management
	Financial Management
	Quality and Safety

Non-Medical Determinants of Health
	Health Behaviors
	Living and Working Conditions
	Personal Resources
	Environmental Factors
	Health Literacy

Equity
	Equity

Specific Conditions
	Comorbid Conditions
	Chronic Conditions
	Acute Conditions
	Substance Abuse
	Anxiety Disorders
	Somatoform Disorders
	Sleep Disorders
	Eating Disorders
	Personality Disorders
	Mood Disorders
	Psychosis
	Impulse Control Disorders
	Elderly
	Reproductive Mental Health Disorders

Special Groups
	Ethnic / Cultural Minorities
	People Who Live in Rural Areas
	People with a Family History of a Mental Health Condition
	Social Service Welfare Recipients
	Homeless or Itinerant
	Unemployed
	Aboriginal
	Seniors in Facilities
	Recent Refugees
	Immigrants
	Residents of Correctional Institutions
	Inner City Residents
	Speakers of English as a Second Language

Age Groups
	Elderly
	Adult
	Youth
	Children
	Children

Gender Groups
	Women
	Men
	Gender Identities Other Than Men or Women

Interventions
	Medication
	Psychotherapy
	Peer Support
	Prevention
	Other Somatic Treatments
	Early Detection
	Health Promotion
	Family Involvement
	Group Treatment
	Self-Management Support
	Rehabilitation
	Physical Health Intervention

Clinical Setting
	Shared Care
	Emergency Services
	School-based Mental Health Services
	Work-based Mental Health Services
	Outreach Services
	Solo Practitioner
	Group Family Practitioner
	Community Health Care Centre
	Walk in Clinics

Level of Evidence

	I	Consistently higher quality studies specifically focused on primary mental health care.
	II	Less rigorous studies specifically focused on primary mental health care or extrapolated from higher quality studies from secondary mental health care.
	III	Preliminary research evidence only or evidence based on consensus opinion only.
	IV	Evidence based on individual expert opinion.
	V	Validated scale: Research has been conducted to determine it has at least some properties associated with a high quality scale
	VI	Non-validated scale: Research regarding the quality of the scale has not been conducted.

Measure Ranking

From To

Detailed Results

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Use of Patient-Centredness Scales

Overall Rank: 109

Use of the Patient Experience Questionnaire (PEQ), a brief questionnaire developed to measure patient-centered care in primary health care settings.

Domain : Patient-Centeredness

Patient-centeredness refers to establishing a partnership among practitioners, patients and their families (when appropriate) to ensure that decisions respect patients’ wants, needs and preferences. This includes ensuring that patients have the education and support they need to make their own decisions and participate in their own care.
Additional Domain(s) : Satisfaction, Acceptability

Rationale

a) Effective Practice (what is the practice that you wish to measure?): Left blank.
b) Purpose of Measurement (what do you wish to measure: implementation of the practice, or patient outcome?): Patient-Centeredness

Primary Reference

Flocke SA. Measuring attributes of primary care: development of a new instrument. J Fam Pract. 1997 Jul;45(1):64-74.
PMID: 9228916

Level of Evidence

V: Validated scale: Research has been conducted to determine it has at least some properties associated with a high quality scale

Summarized Comments

Add Comment

Measures of client satisfaction consistently produce skewed data (i.e. all services are rated "very good") While they are easy to administer, they are not usually valid measures of service quality.
Surveys are only as good as the interpretation of the questions and the presentation of material as well as the "personal experience" of the individual. Marginalized people often do not comprehend the value of their opinion.
* Why single out this one among the many service satisfaction and quality feedback tools available?
* Polling patient - centeredness would have to consider timing (not when patient acutely ill, language, education level.)

Variation in Results

Ratings-based Rank

Relevance	108
Actionability	77
Overall Importance	131

Stakeholder Rank

Academics	114
Clinicians	124
Consumers	97
Decision Makers	94

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Special Group Rank

First Nations	117
Rural Areas	102
Federal Stakeholders	110

Regional Rank

BC	AB	SK	MB	ON	QC	NB	NS	PE	NL	YT	NT	NU
93	119	82	120	121	112	65	54	93	131	99	122	5

Overall Rank

109

SW05f (H893)

Distribution of Survey Respondent Ratings

Relevance

100
90
80
70
60
50
40
30
20
10
0

Low

High

Actionability

100
90
80
70
60
50
40
30
20
10
0

Low

High

Overall Importance

100
90
80
70
60
50
40
30
20
10
0

3 = can live without
2 = nice to have
1 = indispensable

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The views expressed herein do not necessarily represent the official policies of Health Canada