Quality Measures Database

Keywords

Domains

Process
	Acceptability
	Accessibility
	Appropriateness
	Competence
	Continuity
	Effectiveness
	Efficiency
	Safety
	Comprehensiveness
	Patient-Centeredness
	Legal

Outcome
	Health Conditions
	Human Function
	Well-Being
	Deaths
	Service Outputs
	Satisfaction
	Impact on Society

Structure
	Physical Infrastructure
	Personnel Management
	Information Management
	Financial Management
	Quality and Safety

Non-Medical Determinants of Health
	Health Behaviors
	Living and Working Conditions
	Personal Resources
	Environmental Factors
	Health Literacy

Equity
	Equity

Specific Conditions
	Comorbid Conditions
	Chronic Conditions
	Acute Conditions
	Substance Abuse
	Anxiety Disorders
	Somatoform Disorders
	Sleep Disorders
	Eating Disorders
	Personality Disorders
	Mood Disorders
	Psychosis
	Impulse Control Disorders
	Elderly
	Reproductive Mental Health Disorders

Special Groups
	Ethnic / Cultural Minorities
	People Who Live in Rural Areas
	People with a Family History of a Mental Health Condition
	Social Service Welfare Recipients
	Homeless or Itinerant
	Unemployed
	Aboriginal
	Seniors in Facilities
	Recent Refugees
	Immigrants
	Residents of Correctional Institutions
	Inner City Residents
	Speakers of English as a Second Language

Age Groups
	Elderly
	Adult
	Youth
	Children
	Children

Gender Groups
	Women
	Men
	Gender Identities Other Than Men or Women

Interventions
	Medication
	Psychotherapy
	Peer Support
	Prevention
	Other Somatic Treatments
	Early Detection
	Health Promotion
	Family Involvement
	Group Treatment
	Self-Management Support
	Rehabilitation
	Physical Health Intervention

Clinical Setting
	Shared Care
	Emergency Services
	School-based Mental Health Services
	Work-based Mental Health Services
	Outreach Services
	Solo Practitioner
	Group Family Practitioner
	Community Health Care Centre
	Walk in Clinics

Level of Evidence

	I	Consistently higher quality studies specifically focused on primary mental health care.
	II	Less rigorous studies specifically focused on primary mental health care or extrapolated from higher quality studies from secondary mental health care.
	III	Preliminary research evidence only or evidence based on consensus opinion only.
	IV	Evidence based on individual expert opinion.
	V	Validated scale: Research has been conducted to determine it has at least some properties associated with a high quality scale
	VI	Non-validated scale: Research regarding the quality of the scale has not been conducted.

Measure Ranking

From To

Detailed Results

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Sensitivity to Culture/Ethnicity

Overall Rank: 85

Patient reports that staff are sensitive to their cultural/ethnic background.

Domain : Patient-Centeredness

Patient-centeredness refers to establishing a partnership among practitioners, patients and their families (when appropriate) to ensure that decisions respect patients’ wants, needs and preferences. This includes ensuring that patients have the education and support they need to make their own decisions and participate in their own care.
Additional Domain(s) : Acceptability

Rationale

Research studies have identified barriers to mental health care related to differences between clinicians and patients in culture, ethnicity, language, and age. Poor "cultural competency" among staff can contribute to consumer dissatisfaction, poor communication, and poor collaboration on treatment, and has been associated with early termination of treatment. There is little empirical evidence addressing the association between clinician cultural competency and clinical outcomes.

Primary Reference

Center for Quality Assessment and Improvement. Staff Sensitivity to Cultural/Ethnic Background. Retrieved July 31, 2006 from the World Wide Web:
http://www.cqaimh.org/Report.asp?Code=MHSI0008D&POP=0J

Level of Evidence

VI: Non-validated scale: Research regarding the quality of the scale has not been conducted.

Summarized Comments

Add Comment

It is important that staff are sensitive to service users cultural/ethnic background, however broad cultural issues are only one factor e.g. service providers should be aware of verbal/nonverbal cues while providing care. Providers should always talk to u
Shouldn't gender and sexual orientation also be included in this section?
* This should be one of a comprehensive set of measures.
* I’m not sure you would get valid information.

Variation in Results

Ratings-based Rank

Relevance	76
Actionability	87
Overall Importance	79

Stakeholder Rank

Academics	97
Clinicians	86
Consumers	56
Decision Makers	72

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Special Group Rank

First Nations	43
Rural Areas	35
Federal Stakeholders	70

Regional Rank

BC	AB	SK	MB	ON	QC	NB	NS	PE	NL	YT	NT	NU
44	68	25	37	45	129	12	37	131	82	54	11	82

Overall Rank

SW05h (H991)

Distribution of Survey Respondent Ratings

Relevance

100
90
80
70
60
50
40
30
20
10
0

Low

High

Actionability

100
90
80
70
60
50
40
30
20
10
0

Low

High

Overall Importance

100
90
80
70
60
50
40
30
20
10
0

3 = can live without
2 = nice to have
1 = indispensable

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The views expressed herein do not necessarily represent the official policies of Health Canada