Patient reports that staff are sensitive to their cultural/ethnic background.
Patient-centeredness refers to establishing a partnership among practitioners, patients and their families (when appropriate) to ensure that decisions respect patients’ wants, needs and preferences. This includes ensuring that patients have the education and support they need to make their own decisions and participate in their own care.
Additional Domain(s) :
Research studies have identified barriers to mental health care related to differences between clinicians and patients in culture, ethnicity, language, and age. Poor "cultural competency" among staff can contribute to consumer dissatisfaction, poor communication, and poor collaboration on treatment, and has been associated with early termination of treatment. There is little empirical evidence addressing the association between clinician cultural competency and clinical outcomes.
Center for Quality Assessment and Improvement. Staff Sensitivity to Cultural/Ethnic Background. Retrieved July 31, 2006 from the World Wide Web:http://www.cqaimh.org/Report.asp?Code=MHSI0008D&POP=0J