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4 |
Patients with Acute Conditions |
Patient-Centeredness, Patients with Mood Disorders
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Additional support (e.g., more frequent direct contacts with primary health care staff or telephone contacts) should be considered for patients with depression who are assessed to be at high risk of suicide.
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12 |
Patient-Centeredness |
Legal, Patients with Psychosis
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Health professionals should make all efforts necessary to ensure that a service user can give meaningful and properly informed consent before treatment is initiated, giving adequate time for discussion and the provision of written information.
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Display Detailed
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14 |
Patients with Mood Disorders |
Continuity, Patient-Centeredness
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Frequency of contact for people with major depression should be weekly for severe depressive symptoms; every 2-4 weeks if mild or moderate symptoms are present.
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Display Detailed
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20 |
Patient-Centeredness |
Ethnic / Cultural Minorities
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Allow for patient and/or family preferences for treatment.
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Display Detailed
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49 |
Equity |
Accessibility, Patient-Centeredness
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Availability of advocacy, support, or ombudsman services for individuals and patient groups with special needs (e.g., language translation, individuals who cannot articulate their own needs).
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Display Detailed
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51 |
Personal Resources |
Rehabilitation, Patient-Centeredness
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A comprehensive assessment, intervention plan, and individual progress review is undertaken that considers all domains in the individual’s life as well as his/her support network.
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60 |
Patient-Centeredness |
Speakers of English as a Second Language, Accessibility
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All services should provide written material in the language of the service user, and interpreters should be available for people who have difficulty in speaking the majority language.
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Display Detailed
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72 |
Patient-Centeredness |
Quality and Safety, Continuity
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Percentage of all patients with a comprehensive and current treatment plan on the health record with major review occurring no less frequently than at 6 month intervals.
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Display Detailed
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73 |
Psychotherapy |
Continuity, Patient-Centeredness
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Consider early referral for psychotherapy if psychological and psychosocial issues are prominent and/or patient requests it. Referral for psychotherapy may have maximum benefit as symptom severity diminishes.
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Display Detailed
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76 |
Patients with Acute Conditions |
Patient-Centeredness, Patients with Psychosis
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Percentage of individuals suffering from serious mental illness with jointly developed crisis plans containing advance directives detailing the individual's treatment choices in the event of an acute episode of illness.
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Display Detailed
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79 |
Equity |
Acceptability, Patient-Centeredness
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Annual rates of use of mental health services per 100,000 population in the local health region, broken out by geography (e.g., rural/urban, health region), socio-demographics (e.g., age, ethnicity, gender), clinical conditions (e.g., depression) and provider setting (e.g., solo general practitioner practice).
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Display Detailed
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85 |
Patient-Centeredness |
Acceptability
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Patient reports that staff are sensitive to their cultural/ethnic background.
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Display Detailed
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107 |
Patient-Centeredness |
Acceptability, Satisfaction
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Number of self-identified consumers and family members on governing, advisory, or planning bodies involved in quality measurement / improvement activities.
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Display Detailed
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109 |
Patient-Centeredness |
Satisfaction, Acceptability
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Use of the Patient Experience Questionnaire (PEQ), a brief questionnaire developed to measure patient-centered care in primary health care settings.
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Display Detailed
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126 |
Rehabilitation |
Patient-Centeredness
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Use of a validated scale (e.g. Recovery Oriented System Indicators (ROSI), Recovery self assessment (RSA)) to assess the degree to which the practice is recovery-oriented.
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Display Detailed
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139 |
Community Health Care Centre |
Patient-Centeredness
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Proportion of CHC staff service time spent in interventions targeted to
1) the whole population
2) population sub-groups
3) individual clients.
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Display Detailed
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145 |
Community Health Care Centre |
Patient-Centeredness
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Local community perception of CHC regarding whether service is tailored to address greatest health needs.
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Display Detailed
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151 |
Patient-Centeredness |
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Rate of persons served who report experiencing treatment as “non-coercive”.
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Display Detailed
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159 |
Community Health Care Centre |
Patient-Centeredness
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Use of Rifkin Community Development Assessment scale, a brief 5-item, non-validated measure of the degree of community participation in CHC community development initiatives.
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Display Detailed
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